Shipping & Returns

Shipping & Returns

Local Pick-Up: You can pick up your order at our storefront located at #105-45939 Thunderbird Lane in District 1881, Chilliwack, BC. Once your order is ready, you’ll receive an email with instructions for pick-up.

Returns Policy

We want you to love your purchase. Here’s everything you need to know:

Exchanges and Store Credit:

  • We offer exchanges or store credit within 30 days of purchase.

  • Items must be in their original condition, with packaging and accompanied by a valid receipt.

  • Final sale items cannot be exchanged or returned.

  • Store credits are issued for the current value of the item.

Reworks & Repairs: If your piece has been damaged, we’re here to assist. We offer repairs and guarantees for all our items. Here’s how it works:

  • Email us at hello@raquelrosalie.com, and we’ll guide you through the next steps.

  • Repair fees may apply depending on the extent of the damage. For severe damage, replacement costs may be considered.

Lux Permanent Bracelet Warranty: All Lux Permanent Bracelets come with a 6-month warranty:

  • First month: Repairs or replacements for manufacturer defects are free of charge.

  • Months 2-6: Replacement chains are available at a 50% discount.

Since each Lux Bracelet is custom-fitted, we are unable to accept returns or exchanges.

Shipping Policy

Order Processing: Orders are typically completed within 2-3 business days before shipment.

  • Domestic Orders: Standard shipping within Canada is handled by Canada Post.

  • International Orders: Shipping times vary. Packages typically arrive within 5-10 business days, though customs can cause delays.

Customs & Import Charges: Import taxes, duties, and customs fees are the responsibility of the buyer. Please check with your local customs office prior to placing an order.

Tracking: For added security, all of our shipping options include tracking.

Damage During Shipping: Raquel Rosalie cannot be held responsible for any damages that occur during shipping. This is the responsibility of the shipping carrier.

For faster delivery, Xpresspost offers a 2-business-day option.

Questions? For any inquiries, reach out to us at hello@raquelrosalie.com, and we’ll be happy to assist.