Shipping and Repairs
Shipping + Returns
LOCAL PICK UP
You pick up your order at our storefront Located #105-45939 Thunderbird Lane in District 1881 in Chilliwack BC. You will receive pick up instructions via email when your order is ready!
You will be emailed when your order is ready for pick up.
RETURNS POLICY
WE WANT YOU TO LOVE YOUR PURCHASE!
EXCHANGES AND STORE CREDIT:
WE GLADLY OFFER EXCHANGES OR STORE CREDIT
WITHIN 30 DAYS OF YOUR PURCHASE.
TO QUALIFY, ITEMS MUST BE IN THEIR ORIGINAL CONDITION, WITH PACKAGING AND ACCOMPANIED BY A VALID RECEIPT.
PLEASE NOTE:
FINAL SALE ITEMS CANNOT BE EXCHANGED OR
RETURNED.
STORE CREDITS WILL BE ISSUED FOR THE CURRENT VALUE OF THE ITEM.
THANK YOU FOR SHOPPING WITH US! IF YOU HAVE ANY QUESTIONS, FEEL FREE TO ASK A TEAM MEMBER!
Because a majority of Raquel Rosalie pieces are hand-made -- specifically for you -- we do not offer returns or exchanges on custom pieces.
REWORKS & REPAIRS
Did your necklace or bracelet catch on something and break? No problem! We offer repairs and guarantees on all of our pieces. It is up to the judgment of Raquel Rosalie on how we proceed. We may charge a small repair fee or if the damage is to extensive there may be replacement costs. If you have inquirys about repairs please email us at hello@raquelrosaliecom and we are more than happy to help you with the next step!
LUX PERMENENT BRACELET WARRENTY
All of the permanent Lux Bracelets come with a 6 month Warranty. Within the first month of receiving your Lux Permanent Bracelet, Any repairs or replacements required due to manufacturers defects are free of charge. Any damages that occur outside of the 1 month warranty we can offer you a replacement chain at a 50% discount up to the 6 months.
Each Lux Bracelet is custom fit for the client, therefore we are unable to accept returns or exchanges.
SHIPPING & RETURNS/ORDER PROCESSING
Orders typically take 2-3 days to complete before shipment.
SHIPPING POLICY
Domestic Orders
Standard shipping within Canada is with Canada Post.
We ship to various countries. Please note that transit/shipping times can vary greatly. Packages are typically shipping within to 7-14 days, but can be held up at Customs, sometimes up to 4-6 weeks. Please be aware of this risk. Unfortunately, Raquel Rosalie has no control over transit times as the customs process varies from Country to Country.
Note: All import taxes, duties and related customs fees that may be charged once the package arrives at the destination country are the responsibility of the Purchaser/Customer and will not be covered by Raquel Rosalie. Please check with local customs prior to ordering.
Order Tracking
You can choose a shipping option with tracking.
Damage During Shipping
If your item has arrived damaged and you have chosen a shipping option that DOES NOT include protection, Raquel Rosalie is not responsible for the damage. The only way we can guarantee it arriving to you safely is if you choose a shipping option with protection. So we leave it up to your discretion weather you are willing to risk it being damaged during transit.
Estimated Shipping Times
In addition to the Order Processing time, typical Shipping Times are as follows:
Shipping ZoneEstimated Shipping Time
Canada up to 5-15 business days depending on where the destination and can be longer depending on what shipping method is selected. In USA up to 10+ business days. Europe up to 14+ business days and Australia up to 14+ business days. Keep in mind we have no control of the parcel once it has left our studio. These shipping estimates came from Canada post themselves. Standard shipping does NOT include tracking, so once it leaves our studio we cannot track it for you. Xpresspost is supposed to arrive within 2 business days and come with tracking so we are able to find it once it has shipped.